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Can't login to MiWorkspace Mac after UMICH password reset

 

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Issue

User tries to login to their MiWorkspace Mac computer after resetting their UMICH password, but the computer won't accept the new password. 

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Environment

MiWorkspace Macintosh encrypted systems (FileVault, Iron Izzy). 

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Procedure

  1. Connect the computer to ethernet.
  2. Login to the computer with the old password, which it should accept.
  3. Let the boot process continue until it prompts for a login and password again.
  4. Enter the login and new password.
  5. Boot process should continue normally after this.

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