Overview illustration of the current TDx form decisions and workflow triggers:
What kind of devices get tagged?
MiWorkspace - Managed computers
MiWorkspace - Unmanaged computers
such as iPads, Chromebooks, and other computers the unit wants to track
Digital Signage computers
as long as they are owned by a MiWorkspace-subscribing unit
What kind of devices don’t get tagged?
Unit Managed computers
Computers owned by non-MiWorkspace units
Peripherals
such as printers, monitors, and docking stations
Furniture
such as desks, chairs, risers, and stands related to computers
Requestor and Responsibility Guidelines
Requestors can be any of the following:
Device user, if they are the most appropriate person to receive updates
Delegate, such as an executive admin to avoid contacting a VIP
Unit contact, where they have initiated the request and require updates on its progress
Neighborhood IT staff member, where the Responsible Technician sets themselves as Requestor
The Request ticket stays assigned to NIT while tasks will created for Depot based on the form choices
Filling out the Request Info
Start by selecting one of the following three radio buttons, which will dynamically show relevant form fields:
“What do you need?” | Tag | Record | Scenario | NIT To Do |
|---|---|---|---|---|
I need a new tag and a new record created |
|
| Machine needs to be fully inventoried | Fill in all of the Request Fields so Depot has the necessary info to create the full asset record and dispense a tag to NIT. |
I need a record created (I already have a tag) |
| Asset record needs to be created in TDx Unused tag previously delivered to NIT | Fill in all of the Request Fields so Depot has the necessary info to create the full asset record and provide the tag number that you intend to use so it can be put in the record during creation. | |
I need a new tag for an existing record (fill in the Asset field below) |
| Asset record already exists in TDx NIT needs a unused replacement tag | Provide the serial number and the existing tag number that Depot needs to issue a new tag for. Please be sure to attach the asset in question to the ticket via the Asset/CI field or tab. |
Tips and Other Notes
Product Model
Many of the fields are now dropdowns with the actual TDx options
If the model of the item needing a record does not exist in the dropdown, select this option:
Model Not in Catalog
Then provide the model information in the Notes field below
Purchase Order & Shortcode
If the machine was purchased at all recently, the unit must provide this information by way of a receipt or an invoice, which can be emailed to NIT and/or depot-purchasing@umich.edu
Very old machines are exempt from this requirement, since it’s unreasonable that the unit would have the info in that case
Owning Department (Name or Number)
Ideally both Name and Number would be provided by NIT
TeamDynamix uses the following syntax: [dept name] Dev Svcs & Strategic Solutions 638000 [dept id]
NIT or Depot can convert the shortcode to the correct TDx value using the ITS Chartfields Converter