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Depot Delivery Driver Training

Who We Are

Welcome to the MiWorkspace Tech Depot. As a Delivery Driver, you will play an integral part in getting technology and hardware into the hands of the Leaders and the Best. The work that we do at the Tech Depot plays a major role in assisting faculty and students across campus, from Wolverine Tower to Arbor Lakes.

As you go through this training and complete the modules below, mark the check boxes as complete to track your progress. 

Organizational Overview

The service that MiWorkspace provides standardizes common desktop support work across campus, allowing units to focus on mission-critical technology.

The ITS Tech Depot is responsible for the procurement, order tracking, receipt, tagging, build, and delivery of all IT-related hardware for MiWorkspace subscribing customers. 

• Ensures consistency in hardware configurations

• MiWorkspace customers receive meaningful updates every 48-hours for all Hardware orders

• Performs regular audit on Unit Stock/Inventory

Here’s a quick look at how the MiWorkspace organizational structure works to help visualize who our work directly and indirectly supports:

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Depot SOP and General Policies

Please review the following documents to familiarize yourself with the day-to-day operations and standard operating procedures of the Tech Depot:

Driver Expectations

The senior driver receives the routes from the Logistics Lead. He/she has the power of choice to select the route they prefer, the remaining route is then delegated to the remaining driver(s). The senior driver can also choose to pass their choice to the other driver(s) if he/she desires.

• Certain routes may require multiple drivers or require the driver(s) to pick up or deliver to a location other than a normal NIT office. These routes will be specially indicated on the logistics docket and the Logistics Lead will provide any necessary instructions.

• The delivery routes created by the Logistics Lead can be altered by the drivers as needed. Traffic conditions and road closures can affect the order of stops. Additionally, if a route change makes more sense to the preferences of the driver, they may re-order the stops so long as all stops are completed before the close of the logistics window.

Vehicle Expectations

All Depot Drivers are expected to treat and maintain Depot delivery vehicles with the same respect they would their own personal vehicle. That includes cleaning trash out daily, washing weekly, and making sure all fluid and fuel levels are satisfactory

Electric vehicle(s) owned by the Depot must be charged weekly or sooner as needed. There are several charging stations available at the 1213 Kipke Dr location. If you have questions regarding how and where to charge the electric vehicle, please ask your supervisor.

If you encounter any issues with any Depot vehicle while on the road, please report them to a Depot supervisor or manager immediately. This includes anything as simple as a worn out wiper blade or a service light on the dashboard.

Problems can’t be fixed if we don’t know about them.

Time Reporting

Every Depot employee is expected to sign in and out of their shift in the private Slack channel. This message can be as simple as “signing on (off)” but must be done to let management know when you have arrived at the office and when you are departing the office.

Whether you are a Full Time Employees (FTE) or Student Temporary employee, you are responsible for tracking and submitting your work hours. Additional information on time reporting can be found here.

Time-off Requests

You are expected to report for work on your previously determined schedule; but we understrand that life happens. If you suspect that you will be late or need to take a sick day, whether a full day or partial day, please submit a written request via email to Jeff and Kristen. Once the time has been approved, the occurence must be added to the Depot Vacation calendar as an event. It is important that we are aware of absences and time away from the office so that we can make efficient schedules that will best serve our customers. If you don’t not notify us of your absence, it will be counted as a “no call, no show.”

Open Door Policy

Supervisors and team leads are always available to address any questions or concerns from all staff. Please know that if there is anything you need, whatsoever, that you are free to step forward without risk or judgment or retaliation.

If you have a question, just ask!

Getting Started: Setting Up Your Workstation

Using Slack

The Tech Depot uses Slack to communicate with each other and with other NIT offices throughout campus.

Think of it like a big chat room that helps us determine the needs of our customers and communicate updates and address their concerns.

Communicating in the Slack channels is part of your responsibilities as a driver, so it’s important to become familiar with the app and how to use it. 

TDx Access and Training

We use TeamDynamix (TDx) as our primary HUB for everything we do. Within TDx you will complete assigned tasks, update asset location and status, and leave comments to communicate with the NIT offices. The following resources will help you become more familiar with TDx and how to use it.

• Login as a User with UniqName and password

• ITS Tickets

• ITS EUC Assets/CIs

Employee Documentation

• I-9 Processing Webpage

• M-card Information

• MVR Check Request

Required Training Courses

Additional Resources

Once again welcome to the MiWorkspace Tech Depot team! You have now completed the introductory training. If you have any questions please feel free to reach out to your supervisor. Below are some contact information and links to provide additional resources.

https://its.umich.edu/miworkspace

https://backstage.its.umich.edu/