MiWorkspace Only: Schedule Slots

NIT Managers define Slot Preferences in Otto. Each Support Team’s slot preferences must be individually and proactively configured by the support team’s manager.

Every night around midnight, Otto takes those slot preferences and creates new schedule slots for the next day only, exactly 5 weeks in the future.

To handle staffing issues, NIT manages are allowed to delete unclaimed slots to prevent customers from claiming them, thereby freeing up the obligation from NIT and allowing them to pursue whatever other duties are required.

Once a customer has picked a schedule slot, ordinary NIT staff (not just managers) are able to Reschedule the slot or put it on hold. View the refresh ticket in Otto to see the available options.