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What to do if the Enterprise Connect (ADSROOT) dialog boxes keep coming up

What to do if the Enterprise Connect (ADSROOT) dialog boxes keep coming up

Owned by Steve Maser
Last updated: Jan 07, 2025 by Jim Zajkowski
1 min read

On the first login to a macOS 12 (or later) mac – either clean install or OS upgrade – when on the campus network or at home and connected to the VPN - users will be presented with the following dialog boxes:

 

If these boxes keep coming up at login after the user has gone through them all once – this means that there is some problem with the user’s Active Directory password.

(NOTE: If the system is still on macOS 12.3 for some reason – please check this KB article first as a checkbox in the “options” may need to be deselected. If that does not resolve the problem, then continue on…)

To solve this problem, please do the following:

1 – Have the user change their UM password at https://password.it.umich.edu

2 – On the Mac, open System Preferences → Users & Groups and have the user change their computer password to the new UM password.

3 - Restart the Mac to confirm the user can unlock/log-in to the mac with the new password

4 – The Enterprise Connect dialog boxes will come up again – but when the user goes through them one more time to “sync” the passwords – that should be it!