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Depot Delivery Driver Training

Who We Are

Welcome to the MiWorkspace Tech Depot. As a Delivery Driver, you will play an integral part in getting technology and hardware into the hands of the Leaders and the Best. The work that we do at the Tech Depot plays a major role in assisting faculty and students across campus, from Wolverine Tower to Arbor Lakes. As you go through this training and complete the modules below, mark the check boxes as complete to track your progress. 

Organizational Overview

MiWorkspace is a desktop support service from ITS that provides:

  • Network connectivity to unit computers and devices

  • Delivery of software and security updates

  • Network storage

  • Printing

  • Access to a whole team of desktop support professionals

The service that MiWorkspace provides standardizes common desktop support work across campus, allowing units to focus on mission-critical technology.

The ITS Tech Depot is responsible for the procurement, order tracking, receipt, tagging, build, and delivery of all IT-related hardware for MiWorkspace subscribing customers. 

  • Ensures consistency in hardware configurations

  • MiWorkspace customers receive meaningful updates every 48-hours for all Hardware orders

  • Performs regular audit on Unit Stock/Inventory

Here’s a quick look at how the MiWorkspace organizational structure works to help visualize who our work directly and indirectly supports:

MIWS Customer Impact.drawio (1).png

Depot SOP and General Policies

Please review the following documents to familiarize yourself with the day-to-day operations and standard operating procedures of the Tech Depot:

Time Reporting

Whether you are a Full Time Employees (FTE) or Student Temporary employee, you are responsible for tracking and submitting your work hours. Please review the document found in the link below for information about time reporting policies.

Getting Started: Setting Up Your Workstation

Using Slack

The Tech Depot uses Slack to communicate with each other and with other NIT offices throughout campus.

Think of it like a big chat room that helps us determine the needs of our customers and communicate updates and address their concerns.

Communicating in the Slack channels is part of your responsibilities as a driver, so it’s important to become familiar with the app and how to use it. 

  • Install Slack
 From Software Center

  • Navigate to M Support located at the bottom right-side of the task bar

You may need to open the menu by clicking the “^”

  • Click on Software Center from the pop-up

  • Search for Slack in the Apps menu

  • Double click on the icon and click Install

Slack can also be downlaoded from the web by clicking here

  • Add the appropriate channels as listed by your supervisor
 Required Channels

  • depot-private (invite required)

  • sup-depot

  • sup-depot-delivery

  • sup-nit-all

  • sup-nit-central-1

  • sup-nit-central-2

  • sup-nit-central-4

  • sup-nit-central-5

  • sup-nit-east

  • sup-nit-north-1

  • sup-nit-south-1

  • sup-nit-south-2

TDx Access and Training

We use TeamDynamix (TDx) as our primary HUB for everything we do. Within TDx you will complete assigned tasks, update asset location and status, and leave comments to communicate with the NIT offices. The following resources will help you become more familiar with TDx and how to use it.

  • Login as a User with UniqName and password

  • Set up User Desktop by adding the folling tabs:

  • ITS Tickets

  • ITS EUC Assets/CIs

Employee Documentation

  • I-9: New employees must complete an I-9 request to confirm employment eligibility. Click the link below to schedule an I-9 appointment.
  • M-Card: All UofM employees and students must have a valid M-Card. This ID card will be required to gain access to certain buildings and rooms around campus to make deliveries and pickups. If you do not have a current MCard, please click the link below to find an MCard office. If your MCard is current and valid, check the box and move on to the next step.
  • MVR Check: You must possess and register your active driver’s license with the University before you are permitted to drive any municipal vehicle. This process is required to be renewed every year. Click the link below to complete the request form.

Required Training Courses

There are a few training requirements that are necessary to complete as part of your employment with the University of Michigan. These courses are brief, and the quiz at the end requires you to achieve a passing score before you can move on to the next course.

Additional Resources

Once again welcome to the MiWorkspace Tech Depot team! You have now completed the introductory training. If you have any questions please feel free to reach out to your supervisor. Below are some contact information and links to provide additional resources.

Jeff Trumitch

Kristen Bolger

James Olsen

IT Hardware Refresh Supervisor

MWS Depot Operations Manager

Depot Logistics Coordinator

jefftrum@umich.edu

knemchik@umich.edu

chewifet@umich.edu

https://its.umich.edu/miworkspace

https://backstage.its.umich.edu/

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