Starting August 15, 2019, we’re rolling out a new local admin account to 10.14 Macs, All izzy-manged macs have an admin account: “UM-Support”. This account is designed to be primarily used:
During pre-delivery phases, for verifying the build or restoring user data.
Logging in as UM-Support will enable FileVault when appropriate, based on the policy domain in Izzy.
Situations where AD “M-1” accounts are not working or not getting admin rights - often in a remote support sessionFor other “administrative” tasks when other administrative accounts are not available.
The password for the UM-Support account is visible in Izzy under the “Support Account Details” action on each system’s Izzy page.
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Please advise users not to delete either of these accounts. If they do the account(s) will be restored at next login.
NOTE: Macs that are deployed as “At Home” builds will not show “UM Support” at the FileVault unlock screen until the account is actually logged into at the Login Window.