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- Open a Chrome and navigate the MBAM web application at: https://bitlocker.euc-svc02.adsroot.itcsit.umich.edu:8218/HelpDesk/DefaultKeyRecoveryPage.aspx
- When prompted to log on, enter your Platform as a Service administrator credential. For the user name, be sure to preface the account name with "UMROOT\".
- Once logged on to the MBAM web application, select Drive Recovery from the list of options on the left nav bar:T
- In the Drive Recovery screen, ignore the fields for User Domain and User ID. On the computer that requires a recovery key, there should a Key ID that is displayed on the console. Enter the first 8 characters of the Key ID in the Key ID field, and select a Reason for Drive Unlock in the drop down menu:
- The MBAM web application should return the recovery key that you can enter at the console of the affected computer.
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