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Table of Contents

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  1. After the ticket refreshes, scroll down to the Attachment box on the right-hand side and click the “+” button.

    1. A window will open, select from your computer and then click the Browse button.

    2. Follow path This PC>ITS-Files (S:)>Projects>MiWorkspace Depot>Scanned Documents and open the Delivery-Pickup file

    3. From the file select the pdf that corresponds to the ticket and task(s) you are updating by double clicking.

    4. Click the green Uploadbutton to save the pdf file to the TDx ticket.

If the delivery/pickup was only peripherals or was a transfer task between NITs, move on to the next ticket and repeat the above steps.

If the delivery included a MiWorkspace asset machine, continue to the following table to update its location in TDx.

Repeat these steps for all remaining delivery/pickup sheets

Move single asset

(Best for moving one or two assets individually. For multiple, see right-hand column)

Move multiple assets

(Best for moving three or more assets to the same location simultaneously)

Click the Assets/Cls tab within the ticket.

Click the Request ID # at top left of the ticket window to copy the ticket number to the clipboard.

Select the asset you wish to move by clicking the ID number in the left-hand column.

Close the ticket window.

Verify that the MIWS asset number matches the asset you are attempting to move.

From the TDx desktop, navigate to the Asset tab.

Note

This should have been set up during the initial hiring process. If not, add the asset tab to the worker’s desktop

Click the green Updatebutton at the top left.

Select Assets from the vertical menu on the left-hand side of the screen.

For deliveries, there are only two fields that are necessary to alter: Location and Location Room

Click the green funnel button on the right side of the screen to set the filter parameters.

In the Location field, begin typing Stockroom in the text box

  • When TDx generates options, select Stockroom.

In the Associated Ticket field, paste the ticket number that was copied to the clipboard in the first step.

  • TDx will generate a pop-up with the ticket title

  • Click on the pop-up to select the ticket

In the Location Room field, begin typing the name of the NIT office where the asset(s) was delivered.

  • TDx will sort locations that match what is typed. You can also scroll through the offices to select the correct destination.

Scroll up and click the green Apply button.

  • TDx will sort all MiWorkspace assets to display only the assets associated with the current ticket.

Click the green Savebutton at the top left of the window and close the window

Select the asset(s) that you want to update the location of by clicking the check box at the left of the line item.

Info

Make sure the correct asset is selected by comparing the MIWS# on the delivery/pickup sheet.

Multiple assets can be selected, if necessary.

For assets that are returning to the Depot Buildroom, there are two additional steps.

With the correct asset(s) are selected, click the green Updatebutton.

  • This will open the Update Assets window

  1. Change the New Status field by clicking the drop-down icon on the right-hand side of the bar.

    1. Change the status to In Stock - Available for returning loaners

    2. Change the status to In Stock - Reserved for machines that are returning from Tech Repair to be re-built.

  2. Clear the Owner field by clicking the “X” on the right-hand side.

Warning

DO NOT clear the Owning Acct/Dept field

Select the Location check box. This will create a drop-down menu.

  • Begin typing Stockroom in the text box

    • When TDx generates options, select Stockroom.

    • This will generate a second drop-down menu

  • Begin typing the name of the NIT office where the asset(s) was delivered.

    • TDx will sort locations that match what is typed. You can also scroll through the offices to select the correct destination.

  • Click the green Savebutton at the top left of the window and close the window once TDx has confirmed that the asset(s) location has been updated.

Exceptions and additional context

  • All Unless otherwise specified with approval by Depot, all laptops must be accompanied by a power adapter (PA), whether . Whether it’s a Loaner, returning to stock, or transferring from NIT to NITa transfer. The ONLY time a PA is not required at the point of pickup is if it is being taken to or from Tech Repair. 

    • If there is no PA available at the time of pick up, DO NOT pick up the machine. Return to the Depot, make a note in TDx, create a “Locate PA” task under the ticket, and assign it to the NIT who owns the ticket.

  • If no one is available at an NIT office at the point of delivery or pickup, but Depot can still complete pickup/delivery, make a note on the pickup/delivery sheet and leave this comment in TDx:

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    • .

  • If a machine must be delivered to NIT as unbuilt, this must be noted in the comments in TDx:

This machine was delivered UNBUILT per Jeff Trumitchrequest. NIT will need to complete the build.

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