...
Remote Customer (@home) Refresh for Windows or Mac
Refresh Wizard requires a shipping address. When a replacement system and tracking number are input Otto emails them directly to the customer. Intended to be used with Intune/OOBE for Windows systems. Requires Autopilot configuration by Vendor.
On Prem refresh for Windows or Mac
Invites customer to walk the wizard to confirm on campus address. When a replacement system is provided, the customer is emailed inviting them to pick a schedule slot for a day1 appointment.
User Specified Location
Invites customer to walk the wizard but specifies a location for them to visit at the schedule slot’s time.
Customer picks a schedule slot as normal, but communications stress the unit specified location.
A Delegate receives all communication instead of the User for VIPs.
No Customer tickets are for labs and loaner systems. No emails are sent.
Bump Down
Replacement system is provided at ticket creation. Supports legacy/recycled devices.
...