You have identified If you identify a device with two versions of Code42 Crashplan installed. Here are some (legacy and current) installed, complete the following steps to remove the older version and get the newer Code42.app backing up your computer again.*This requires an Admin account . Removal of the old version will allow the current version to begin backing up the device.
*Note that an Admin account is required to uninstall the older version.
Go Navigate to the /Applications folder in Finder.
Right-click Crashplan.app
Select “Show Package Contents”
Go into the Contents / Helpers folder
Run the uninstall script in the Helpers folder.
You will need an, and then select Show Package Contents.
Open the Contents folder, and then open the Helpers folder.
Click Uninstall and enter your Admin password when prompted
to do so.
Once that prompts a successful uninstall, Click ok.
Launch Code42.appA prompt will display notifying you that the uninstall was successful. Click OK.
Open Code42 from the Applications folder.
Sign in with your UMich full UMICH email address Server field: “centraland verify the server field shows central.crashplan.com.com”
Click sign in Sign In. This will open a Microsoft Login in your browser to authenticate you into the Code42.app. This might take a minute or two as your are resetting up your backup.
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