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New in May 2021: Otto Refresh supports at-home refreshes. A Refresh Ticket has a remote_customer setting that is enabled for at-home refreshes. Remote Customer refresh tickets do not use schedule slots and instead provide a tracking number to the customer for the vendor-shipped devices/equipment.
New in June 2021: Otto supports refreshes that take place at a unit specified location via the unit_specified_location flag. These refreshes use schedule slots like normal on-campus refreshes, but the customer is not prompted for a location and is instead informed and reminded that the refresh happens at the unit specified location (configured by the refresh administrators per-unit).
Refresh Tickets may be viewed from the appropriate link in the Navigate toolbar drop-down menu.
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